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Role Purpose

Lead and develop a team of IT Support Analysts to deliver technology.

Maintain and develop the IT Infrastructure and policies and procedures.

Be passionate about for technology and networking, cloud computing and mobility. Exploring new and improved ways of delivering technology.

An excellent communicator who understands stakeholder management. 

You have a mindset to continuously improve people, process and technology that enables and drives the company performance and makes it agile.

Key Focus Areas

Outputs and accountabilities

  • Administration and maintenance of the network and internal systems (hardware, software, servers, tools etc.) thereby ensuring that they are stable, resilient and secure
  • Provide input into the IT Infrastructure Strategy for the Sub-Saharan Africa region
  • Keep abreast of IT / infrastructure industry trends and internal Group standards, and ensure these are adhered to
  • Create and implement IT Security policies and procedures that are aligned to Group standards. Ensure that these security procedures and policies are enforced through training and regular communication
  • Ensure business service availability and capacity is maintained and in the event of service outages, demonstrate effective situational management, problem resolution, communication and Root Cause Analysis
  • Ensure Change Management Process is adhered to for all IT Infrastructure changes
  • Ensure that all backups and restores to systems are functioning and carried out in support of DR and Business Continuity Plans. Maintain Disaster Recovery Plans for the IT Infrastructure
  • Project management through all phases of the IT project lifecycle. Identify business, operational and technical tasks, scope, risks, time constraints and task interdependencies
  • Demonstrate effective verbal and written communication with other team members including managers, peers and business stakeholders
  • Demonstrate effective teamwork and working relationships with others in the IT teams, our colleagues and service providers
  • Demonstrate a self-directed approach to learning new technologies and skills pertaining to the role and career; take ownership of professional development

Skills and competencies

  • Strong behavioural connection with values of service, relationships and teamwork
  • High energy level / self-motivated /planning and organizing
  • Team player / collaborative / initiative / innovative / persuasive
  • Highly developed communication skills (written / verbal / non-verbal/presentation)
  • Ability to form strong customer relationships at all levels
  • Focusing our best efforts on achieving the company’s objectives
  • Team player with strong verbal and written communication skills
  • Stakeholder and Situational Management
  • People Management and Development
  • Strong Analytical Skills
  • Ability to interact with the business at all levels
  • Accuracy and attention to detail

Qualifications and Experience

  • Tertiary Qualification an advantage
  • Relevant Technology Certifications
  • Microsoft and\or other Server technologies, incl. Active Directory
  • Cisco or other Networking (Routing and Switching) and Telephony
  • Mobility (Airwatch or other EMM\MDM Platforms)
  • 3rd Party Service Provider\Vendor Management
  • VMware and related Virtual or Cloud server technologies and platforms
  • Server Storage and related Hardware
  • Minimum 5 years proven experience in similar role
  • Ability to interact with the business at all levels


Talentank works at the leading edge of the industry. We are forward thinkers who keep our fingers on the pulse. Our purpose is to enable businesses shapeshift to stay relevant to their talent base through our Talent Sourcing and Talent Management Services. Further, we empower those who hold the talent to find careers they love.

Contact Us

+27 21 7410 520


Stellenbosch, Trumali House, Trumali St, Harringtons Place,  7600

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