Key Focus Areas

• Perform Release Management (Software, Hardware & Services) Activities, including coordinating with 3rd Party Vendor
• Perform Deployment Management, including coordinating with 3rd Party Vendor
• Perform Service Asset and Configuration Management Activities
• Perform Configuration Control Activities
• Perform Status Accounting & Configuration Audits
• Perform Event Management Activities
• Perform Knowledge Management
• Perform Change Management Activities, including Logging of changes, Attending Pre- / E- & Weekly CAB
• Assist with Change impact Evaluation
• Assist with Major Incident Management
• Assist with Service Validation & Testing
• Assist with Operation Support

Qualifications

• Matric
• IT related Degree or Diploma or/ and a minimum of 5 years relevant IT experience.
• ITIL Foundation or/ and Configuration Management Practitioners Certification or/ and Transition Management Practitioner Certification. (Recommended)

Experience and knowledge

• Experience in working in a project environment performing a Technical Transition Coordinator role.
• Solid understanding of configuration and deployment tools.
• Solid understanding of SDLC.
• Understand Service Management processes
• Able to identify cross project dependencies
• A proven track record of experience in Windows Server 2008 & 2016
• A proven track record of experience in WebSphere Application Server

Knowledge

• Windows Server 2008 & 2016
• MSSQL 2016
• WebSphere Application Server
• Continues Delivery Toolsets
• Change Management
• Version Management
• Release Management
• Configuration & Deployment Management
• Excellent understanding of ITIL Governance

Competencies

• Excellent planning and organising capability.
• Excellent communication and decision-making skills.
• Must be able to operate independently and in a team
• Analytical thinking
• Must be energetic, productive and thrive on challenges
• Flexibility
• Excellent documentation skills
• Must be resilient
• Attention to detail