5 Reasons for SMEs to diversify their teams with technology

5 Reasons for SMEs to diversify their teams with technology

We thrive in the business of providing top-class talent to our client base within the Technology sector in South Africa. In the last while, we have seen some major shifts in this space, leading us to evolve and innovate what and how we deliver.

We have partnered with Intelligent Automation industry leader – Cogent, to provide a unique solution to SME’s that brings Intelligent Automation where it is sorely needed, in a simple and sensible way.

If you do not consider Intelligent Technology solutions to be a part of solving your talent challenges, the harsh reality is that your business will struggle to weather the harsh storms of change. The demand for businesses to deliver their products and services in an increasingly competitive digital age, creates a unique set of challenges that can’t be solved with traditional thinking about how teams are structured.  The launch of our Digital TeamMate service speaks to this conundrum. The service helps SME’s leverage emerging technology that is normally thought to be only accessible to larger enterprises.

If you have not yet considered how Intelligent Automation can benefit your SME business, here is some food for thought.


To say that Automation is too expensive for SME businesses is a misconception. Yes, the price tag that goes with most solutions in the market is jaw dropping, however, if you do your homework right, you will find innovators like Talentank who have created smart partnerships with leaders in this space to bring SMES’s enterprise-level disruptive technology at the right price.

Financial Edge

Let’s face it – SME leaders have tough choices to make when it comes to where they invest money within their businesses. It’s often a tug of war between hiring and investing in technologies that propel their businesses to the front of the pack. What if you could reserve your hiring expense for scarce and critical skills, while Intelligent Automation took care of the bulk of your mundane, repetitive and error-prone tasks? Your employees would be freed up to focus on the areas that require more complex human input.

Boosting productivity

Companies invest time and energy in a plethora of tools to ‘boost productivity’, often with very little success. An area that needs deeper investigation, is how smart processes can be adopted to relieve human capacity to work on solving the problems that matter. Large enterprises that have adopted Intelligent Automation have proven that there is a gold mine of productivity right here just waiting to be unearthed.

Employee Engagement

Take away the tasks that are repetitive and unstimulating to give your people the space to provide real business value and speak to their own purpose. Businesses need to bend how they think about traditional teams. Diversifying with a Digital TeamMate equips a human team with a teammate that can handle the heavy lifting when it comes to areas of the business that are, while critical, simply boring.

Delivering World Class Service levels

The world has seen new small businesses crop up and push through the ranks left right and centre, and what these businesses are often superior at, is the potency of their service delivery. Many SME’s who have been around for a while have amassed old, paper- heavy processes that are reliant on humans. This had led to millions lost to poor service delivery, reputation damage, hours lost to root cause analysis and problem solving. The power of Intelligent Automation in this domain is simply unmatched. The introduction of smart chat bots and the like ensure smooth and swift first and second level service delivery that is executed seamlessly, leaving the more complex service delivery areas to a human. Trust us, your employees will be grateful to not be answering that same basic service request or question every single time.

If you are keen to explore how a Digital TeamMate can diversify your team and help your business gain an edge, reach out to us.

Read more about our Digital TeamMate service here

Talentank joins the IEIT Technology Group

Talentank joins the IEIT Technology Group

Talentank has joined IEIT Holdings with the express purpose of providing solutions to two fundamental talent management challenges prevalent in the industry.

There are two main problems within businesses that Talentank aims to solve. Firstly, the challenge of finding the right talent at the right time for now and future needs. Secondly, once you do have a fantastic team, how do you ensure they stay, evolve with your business and not go looking elsewhere?CEO of Talentank, Asmaa’ Sayed

Why businesses need this

The technology space is interesting and dynamic. Its lightning-fast expansion, combined with the challenge of finding the right talent at the right time in a very competitive market, means that businesses are looking for much more than CVs to screen. They are looking for thinking partners; for industry experts who can provide valuable insights that inform talent decision-making; and for agile and efficient talent services that offer fit-for-purpose solutions.

How will Talentank make a difference?

Research firm Gartner says: “To drive both performance and productivity in the digital age, human resources (HR) needs a consumer-centric mindset and approach to employee experience.”

The traditional HR approach to managing talent is not good enough. Given that people are usually a business’s biggest capital investment, HR should contribute to the bottom line by orchestrating people-centric strategies for business success. Talentank’s vision is to disrupt the HR outlook with a fresh perspective by partnering with companies to create an ecosystem in which their people flourish and improve the bottom line.

Technology solutions have made the talent sourcing and talent management industries more robust and efficient. However, technology has not been able to replace the value of relationships.

“Born out of a technology group, Talentank is well primed to understand the unique people challenges businesses operating in this environment experience. We are excited to have a people solution dimension within the group,” says Matthew Mead, group CEO of IEIT Holdings.

With offices in Stellenbosch, Cape Town (CBD) and Gauteng, Talentank is well positioned to add value throughout South Africa.