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5 Reasons for SMEs to diversify their teams with technology

Written by Asmaa' Sayed

Press Release

June 6, 2021

We thrive in the business of providing top-class talent to our client base within the Technology sector in South Africa. In the last while, we have seen some major shifts in this space, leading us to evolve and innovate what and how we deliver.

We have partnered with Intelligent Automation industry leader – Cogent, to provide a unique solution to SME’s that brings Intelligent Automation where it is sorely needed, in a simple and sensible way.

If you do not consider Intelligent Technology solutions to be a part of solving your talent challenges, the harsh reality is that your business will struggle to weather the harsh storms of change. The demand for businesses to deliver their products and services in an increasingly competitive digital age, creates a unique set of challenges that can’t be solved with traditional thinking about how teams are structured.  The launch of our Digital TeamMate service speaks to this conundrum. The service helps SME’s leverage emerging technology that is normally thought to be only accessible to larger enterprises.

If you have not yet considered how Intelligent Automation can benefit your SME business, here is some food for thought.


To say that Automation is too expensive for SME businesses is a misconception. Yes, the price tag that goes with most solutions in the market is jaw dropping, however, if you do your homework right, you will find innovators like Talentank who have created smart partnerships with leaders in this space to bring SMES’s enterprise-level disruptive technology at the right price.

Financial Edge

Let’s face it – SME leaders have tough choices to make when it comes to where they invest money within their businesses. It’s often a tug of war between hiring and investing in technologies that propel their businesses to the front of the pack. What if you could reserve your hiring expense for scarce and critical skills, while Intelligent Automation took care of the bulk of your mundane, repetitive and error-prone tasks? Your employees would be freed up to focus on the areas that require more complex human input.

Boosting productivity

Companies invest time and energy in a plethora of tools to ‘boost productivity’, often with very little success. An area that needs deeper investigation, is how smart processes can be adopted to relieve human capacity to work on solving the problems that matter. Large enterprises that have adopted Intelligent Automation have proven that there is a gold mine of productivity right here just waiting to be unearthed.

Employee Engagement

Take away the tasks that are repetitive and unstimulating to give your people the space to provide real business value and speak to their own purpose. Businesses need to bend how they think about traditional teams. Diversifying with a Digital TeamMate equips a human team with a teammate that can handle the heavy lifting when it comes to areas of the business that are, while critical, simply boring.

Delivering World Class Service levels

The world has seen new small businesses crop up and push through the ranks left right and centre, and what these businesses are often superior at, is the potency of their service delivery. Many SME’s who have been around for a while have amassed old, paper- heavy processes that are reliant on humans. This had led to millions lost to poor service delivery, reputation damage, hours lost to root cause analysis and problem solving. The power of Intelligent Automation in this domain is simply unmatched. The introduction of smart chat bots and the like ensure smooth and swift first and second level service delivery that is executed seamlessly, leaving the more complex service delivery areas to a human. Trust us, your employees will be grateful to not be answering that same basic service request or question every single time.

If you are keen to explore how a Digital TeamMate can diversify your team and help your business gain an edge, reach out to us.

Read more about our Digital TeamMate service here